Refund Policy
A legal disclaimer
Thank you for purchasing from Shri Ganesh Engineering. We are committed to providing quality commercial refrigeration products. Please read our refund policy carefully before placing an order.
Refund Policy - Eligibility for Refunds
Refunds may be issued under the following conditions:
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The product delivered is damaged during transit or is defective upon delivery
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The item is significantly different from what was described at the time of purchase
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The item is undelivered due to our error (lost in transit, incorrect shipment, etc.)
Non-Refundable Items
We do not offer refunds in the following cases:
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Custom-built or special order products
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Products damaged due to improper use, mishandling, or self-installation
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Orders canceled after dispatch or in transit
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Delay caused by third-party logistics partners
Replacement or Repair
In many cases, we may offer:
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A replacement unit
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Free servicing or part replacement (under warranty)
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On-site inspection if applicable
We will try to resolve the issue before proceeding to a full refund.
How to Request a Refund
To request a refund:
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Email us at shriganeshengineering@gmail.com within 7 days of delivery
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Include your invoice number, product photos, and reason for return
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Our team will respond within 3 business days with next steps
Refund Timeline
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If approved, refunds will be processed within 7–10 business days.
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Refunds will be issued to the original method of payment or through bank transfer as applicable.
Important Notes
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Products must not be damaged
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Shipping charges (if any) are non-refundable
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The company reserves the right to approve or deny any refund request based on internal investigation and proof
For questions or concerns, please contact us at:
+91 9860619149